Employee
Employees
Employee communication channels
Nien-Ya places importance on communication with its employees. Through the following methods, it encourages employees to offer suggestions and protect their rights, establishing diverse and smoothly operating communication channels:
| Communication channel | Explanation |
|---|---|
| Product Label Supplier Management | Provide company management policies, operational dynamics, and product information. Among these, the Nanqiao Garden and Flying Dragon Inn main blogs offer direct communication channels between employees and the chairman. Employees can express their opinions through these blogs, establishing a smooth communication pipeline. |
| Internal Website (Outlook) | Each business unit / functional unit provides information on management systems, organizational and personnel changes, activity announcements, insurance benefits, etc. Employees communicate / suggest / provide feedback via E-mail, and important company messages and related activities are communicated in real-time. |
| Department Meeting | Department heads communicate directly with employees, not only reporting on work goals and achievements but also exchanging and sharing work opinions to help resolve problems and promote business development. |
| Department Manager | Employees may provide feedback, suggestions, or complaints to their department heads at any time. Department heads will respond promptly or communicate and negotiate with other departments to help resolve employee issues effectively. |
| Employee Welfare Committee | Hold regular morning meetings to promote and handle various employee welfare matters. |
| Workplace Sexual Harassment Prevention, Complaint Handling Procedures | Grievance hotline: 02-2535-2958, Fax: 02-2535-1970, Email: hr0800@namchow.com.tw, Ms. Ren, providing employees with a secure grievance channel. Adopts an open and fair communication mechanism and channel to achieve the purpose of workplace equality and prohibition of gender discrimination. |
| Company bulletin board | Company events, management regulations, product information, and benefits will be provided irregularly and at any time. |
| Internal publication | Publishing a bimonthly magazine on baking fats and frozen doughs / a quarterly magazine on fats and baking, including a letter from the chairman, and reports on the baking industry, company events, and products. |
Labor relations
Since its establishment, our company has placed great importance on employee welfare and health, viewing employees as the company's most valuable assets. Therefore, when planning and implementing various human resource systems and welfare measures, employees are always the top priority. The various human resource and welfare systems are explained as follows:
1. Personnel System
Establish personnel regulations in compliance with the Labor Standards Act and related labor laws. These regulations will cover employee wages, working hours, leave, dismissal, compensation, retirement, occupational safety and health, gender equality, and various benefits.
2. Retirement System
Nan Chiao Group recognizes net pension costs annually based on actuarial calculations. In accordance with the retirement system under the Labor Standards Act, the Group contributes to a retirement reserve fund for employees under the old system, which is held in a special account at the Trust Department of the Bank of Taiwan and managed and supervised by the Labor Retirement Reserve Fund Supervisory Committee.Additionally, for employees covered by the Labor Pension Act, the Group contributes 6% of their salary to their individual pension accounts at the Bureau of Labor Insurance, with the aim of adequately providing for employees’ working lives and post-retirement livelihoods.In 2016, the government implemented the full contribution system for the old-system labor pension. According to regulations, by the end of March each year, employers must make full pension contributions for employees who meet the retirement criteria for that year but are still employed. Nan Chiao will complete the full contributions for the old-system labor pension in accordance with government regulations.
3. Gender Equality in Employment
Establish sexual harassment prevention and complaint handling procedures to actively promote gender equality in the workplace, enabling employees to utilize their talents in a fair, open, and just work environment. Concurrently, the company partners with legally registered childcare institutions to offer preferential rates for employee children's childcare and education, balancing employees' family needs. We aspire for employees and the company to grow together.
4. Employee Welfare Measures
(1) Employee Welfare Committee Establish an Employee Welfare Committee to plan and establish a welfare system, continuously promote various welfare matters, and provide relevant information to colleagues through the company's intranet.
The company and the Employee Welfare Committee's various welfare items are as follows, with each colleague enjoying an annual basic welfare amount of NT$7,800:
| Category | Item |
|---|---|
| Childcare subsidy | The Child Education Scholarship partners with legally established childcare institutions to offer tuition discounts for employees' children. |
| Club / Activity Funding Subsidy | Employee Travel Activities / Employee Outings / Employee Dining Activities / Club Essential Equipment and Venue Subsidies & Activity Expense Subsidies. |
| Holiday gift items | Dragon Boat Festival / Mid-Autumn Festival / Double Ninth Festival Senior Citizen Appreciation Day / New Year's Day / Spring Festival Employee Welfare Items |
| Birthday subsidy | Birthday gifts. |
| Employee Insurance | Labor insurance / National Health Insurance / Group insurance (life insurance, accident insurance, accidental medical insurance, hospitalization medical insurance, cancer medical insurance). |
| Pension | Disburse employee retirement funds in accordance with the Labor Standards Act and the Labor Pension Act. |
| Medical Care | Health examinations (employees at all factories and restaurants receive annual checkups, while head office and branch employees are examined every two years), employee and immediate family hospitalization condolence payments, wedding and funeral gifts. |
5. Further education and training
Employees are an important asset to Nan Chiao, and the company actively cultivates talent through various educational training programs.
Internal Training: Zhongli Plant - Labor Safety and Health Education and Food Safety and Health Training (12/02/104), Zhongli Plant & Taoyuan Plant - In-house Detergent Cleaning and Disinfection Techniques and Safe Handling of Chemicals (06/05/104), Taoyuan Plant - GMP Practices (09/21/104), Royal Tainan Plant - Production Executive Quality Training / Food Safety (01/09/104), Chao Jiang Yan - Front-of-House Etiquette (04/10/104 & 04/17/104)...etc.
(2) External Training: Employees may propose external training courses based on their job needs, subject to departmental manager approval. Examples include: Seminar on Biological Testing Methods for Food (2015/8/17), Foundation Training for Professional Skills Development / Management (2015/5/25), HACCP Foundation Training (2015/10/19), etc.
(3) Exhibitions / Seminars: Broaden colleagues' horizons and acquire new knowledge by sending personnel to participate in domestic and international food exhibitions and seminars.
6. Working Environment and Personal Safety:
Establish a safe, hygienic, and healthy work environment. All factories will hold fire safety / public safety training sessions in the first and second halves of the year, as well as employee safety education training (April 29, 2015; May 4, 2015; etc.).
7. Labor Relations
Based on the understanding of labor-management coexistence and shared prosperity, the company actively promotes labor-management harmony. We have strengthened communication and coordination and continuously improved the working environment. An industrial union has been established in accordance with the law, and communication is enhanced through regular and ad-hoc means to build consensus. In the future, we will continue to uphold the principle of integrity to foster a united labor-management front and create mutual profits.
