Stakeholder Communication Overview

Stakeholder Communication Summary

The major stakeholders of Namchow Group include employees, shareholders/investors, consumers, government agencies and industry associations, corporate customers/distributors, suppliers, media/online communities, local communities, and other stakeholders such as NGOs and academic institutions. Namchow Group maintains long-term and positive relationships with its stakeholders through diverse communication channels. The Group upholds the principles of mutual respect and safeguarding the legitimate rights and interests of all stakeholders as the foundation of mutual trust for sustainable corporate development.The stakeholder engagement and communication activities for 2025 will be reported to the Board of Directors in the fourth quarter of 2026.

Stakeholders’ status, issues of concern, communication channels, and response method in 2025

Stakeholder	Focus topics	Communication channels and frequency	Response methods and actions
Shareholder / Investor	Corporate governance Business Performance Risk Management Anti-corruption	Regular shareholder meetings Regular publication of annual report, financial statement and monthly revenue report Announce significant information (ad hoc) Take part in interviews (ad hoc) Spokesperson Mr. Li Kevin@namchow.com.tw	A group internal management meeting is held every month, with a consolidated revenue of NTD23.166 billion. Held the Shareholders Meeting as required by law; held one institutional investor conferences; communicated with institution investors nearly 10 times. Placed in the 36% to 50% percentile in the 11th Corporate Governance Evaluation 64 pieces of significant information released on the Market Observation Post System (MOPS). Financial information is also regularly disclosed on the corporate website.
Employee	Occupational Health and Safety Anti-corruption Labor/Management relations Training and education	Regular and ad-hoc labor-management meetings Ad hoc publication of internal reports and establishment of grievance hotlines and mailboxes Ongoing education and training (ad hoc) HR Ms. Xu HR0800@namchow.com.tw	Each factory holds regular or ad hoc labor/management meetings 2 – 4 times a year Corman internal business training and targeted in-depth customer service was carried out from May 13 to 16, 2025, technicians from the Belgian original equipment manufacturer (OEM) were invited to Taiwan to complete professional training for 48 sales colleagues. This initiative strengthened product knowledge and technical service capabilities while enhancing overall customer service quality. Welfare Committee meetings are held on a quarterly or ad hoc basis. Employee health seminars and health examinations were also organized. The Company convenes ad hoc occupational safety meetings, fire drills and general safety/health education and training. We also run awareness campaigns on prevention of sexual harassment in the workplace. The total annual education and training hours reached 86,100 hours (including categories such as ethical business practices, regulatory compliance, food safety, occupational health and safety, and management and business.)
Consumer	Food Quality, Safety, and Certification Product innovation Product Information and Application Service and Consumer Satisfaction	Set up a 0800 customer service hotline. Public announcement and interaction on the corporate website Media coverage. Marketing campaigns. Consumer hotline 0800-211-060	Press conferences and advertising. Exhibitions and marketing events; product release information is also published through the WeChat public account from time to time. Official website, 0800 customer service hotline, fan pages and diverse communication channels BLN Restaurants & Caterings reached 15,956 followers on Wechat, while Sina Weibo now has 6,313 fans. There were no product recalls in any region. Each region also held simulated recall drills at least 2 times. Engaged with consumers in collaboration with the 0800 customer service center to understand their needs, and make continuous improvements.
Corporate Customer / Distributors	Food Quality, Safety, and Certification Product Traceability Management Service and Consumer Satisfaction Product Information and Application	Product launch conferences/seminars (ad hoc) Routine business visit. Annual contract review and communication. Telephone and email communications. Food Safety Office, Ms. Chu sandy.chu@namchow.com.tw	At the 2025 Taipei International Bakery Show (3/14–17), the company showcased its products under five main brand pillars, featuring 64 product applications and tasting experiences, alongside 16 master classes to deepen customers' understanding of the flavors and applications of oil and fat products. The exhibition welcomed a total of 4,934 visitors and facilitated in-depth discussions with 134 customers, strengthening cooperation opportunities and market expansion outcomes. The “Customer Complaint Handling Procedure” was established to fulfill customer needs, build customer confidence, and engage in continuous improvement. Regular contact was maintained with distributors by phone and email every week. Monthly visits to distributors were also scheduled. Issues raised by distributors were dealt with promptly.
Government agencies and public associations	Compliance Food Quality, Safety, and Certification Product Information and Application Corporate governance	Participation or hosting of forums (ad hoc) Issued official statements in line with goverment announcements Cooperated with laws and regulations promulgated by government agencies Mr. Zeng, Legal Counsel jeff.tseng@namchow.com.tw	Participation in seminars hosted by local governments or industry associations (ad hoc). The latest regulations and announcements from the TFDA and the Department of Health are compiled by the Food Safety Office and food technicians on an ad hoc basis to ensure product compliance. Product information is regularly uploaded to the TFDA food traceability system to ensure transparency and build an integrated supply chain. Product QR Code label management system was also introduced to track product distribution, strengthen management, and enable the rapid recall of problem goods.
Media / Social Network	Food Quality, Safety, and Certification Marketing communication Product innovation Greenhouse gas emissions	Product launches (ad hoc) Media coverage (ad hoc) Press conferences (ad hoc) Press releases (ad hoc) Public Relations Office	Regional business divisions actively engage with stakeholders through FB fan pages, regular trade shows, seminars, and promotional events. Live streaming, short videos, and other formats were employed to promote the company and product image. Company and product developments are also updated through platforms such as WeChat public accounts, Mini Programs, and video channels to strengthen company engagement with customers. The official Facebook fan page of Namchow Oil and Fat has accumulated 1,149 followers, while the official IG account has 450 followers and 41 posts.
Suppliers	Food Quality, Safety, and Certification Supply Chain Management Product Traceability Management	Annual contract review and communication. Annual audit and source inspection. Routine meetings. Telephone and email communications. Purchasing Ms. Lu procurement@namchow.com.tw	Meetings or video conferences were conducted on an ad hoc basis with suppliers to confirm delivery quality, product specifications, etc., to ensure that sources complied with food safety requirements. To maintain the stability of the supply chain in China, we regularly review contract expiration dates. Suppliers were contacted by phone or email to ensure the validity of 312 contracts. The Company conducted on-site inspections at 124 suppliers in accordance with the factory inspection plan to ensure the safety of food sources. BLN Restaurants & Caterings signed a “Primary Supplier Code of Conduct Commitment” with 40 suppliers. Confirm the supply of seasonal ingredients or special ingredients on a quarterly basis.
Community and others (NGO, academic units)	Compliance Food Quality, Safety, and Certification Greenhouse gas emissions Waste management Water Resource Management	Discussions and liaison meetings were held at the industrial park service center (ad hoc) Established communication hotline and grievance mailbox. Participation or hosting of forums (ad hoc) Participation or hosting of meetings (ad hoc) Media coverage Hosting of special cultural activities Miss Zhuang CSR@namchow.com.tw	Continued to sponsor and participate in community engagement activities. Businesses in China continued to participate in local poverty alleviation projects. The 2025 Christmas market organized by BLN Restaurants & Caterings was attended by 14,612 people. Our businesses Thailand are continuing to host tree-planting and forest trail clean-up events.

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