Stakeholder Communication Overview

Stakeholder Communication Summary

Namchow Group's stakeholders include employees, shareholders/investors, consumers, government agencies and associations, corporate clients/distributors, suppliers, media/online communities, communities, and others (NGOs, academic institutions), who are considered the main stakeholders of Namchow Group. By maintaining good relationships with stakeholders through multifaceted communication channels over the long term, and upholding mutual respect and the protection of the legitimate rights and interests of all stakeholders, we establish a foundation of mutual trust for sustainable business operations. The stakeholder communication situation for 2024 will be reported to the Board of Directors on December 23, 2025.

2024 Stakeholder Identification, Key Issues, Communication Channels, and Response Methods

Stakeholder	Focus topics	Communication channels and frequency	Response methods and actions
Shareholder / Investor	Corporate governance Business Performance Risk Management Anti-corruption	Hold regular shareholder meetings. Regularly publish annual reports, financial reports, and monthly revenue reports. Announcements of major news will be made on an irregular basis. Occasionally grants interviews. Spokesperson Mr. Li Kevin@namchow.com.tw	Monthly internal management meetings are held, with consolidated revenue totaling 23.738 billion yuan, representing a year-over-year increase of 4.651%. Hold shareholder meetings in accordance with the law; conduct 2 investor conferences; communicate with institutional investors nearly 10 times. Results of the 10th Corporate Governance Assessment: 36%-50%. Published 103 material announcements on the Market Observation Post System and regularly discloses financial information on the company's website.
Employee	Occupational Health and Safety Anti-corruption Labor relations Training and education	Hold regular and irregular labor-management communication meetings. Irregularly publish internal announcements, set up a complaint hotline and mailbox. Conduct training sessions irregularly. HR Ms. Xu HR0800@namchow.com.tw	Each factory holds labor-management meetings 2-4 times annually, either on a regular or irregular basis. The Oil and Fat Products Development Division conducted a total of 30 internal training sessions and external seminars. The Welfare Committee meetings are held every quarter or on an irregular basis, in addition to employee health lectures and physical examinations. Discretionary safety and health meetings are held; fire drills and general safety and health education and training are conducted; and workplace sexual harassment prevention is promoted. The total annual educational and training hours for each item shall reach 65,019 hours or more (including compliance with integrity management regulations, food safety, occupational safety and health, management and business affairs, etc.).
Consumer	Food Quality, Safety, and Certification Product innovation Product Information and Application Service and Consumer Satisfaction	Set up a 0800 customer service hotline. Company website information disclosure and interaction. Media reports. Marketing campaign. Consumer hotline 0800-211-060	Press conference held, various media promotion activities. Exhibitions and various marketing activities, as well as irregular product information releases through WeChat official accounts. Official website, 0800 customer service, fan page, and diverse communication channels. Thailand Nanqiao Facebook total fans reached 152,596. Shanghai Paulaner's WeChat followers have reached 12,724, and Sina Weibo followers have reached 6,300. Guangzhou and Tianjin factories have submitted raw materials and products for inspection over 768 times. No product recalls have occurred in any region, and mock traceability drills have been conducted at least twice. Work with the 0800 customer service center to connect with consumers to understand their needs and continuously improve.
Corporate Customer / Distributor	Food Quality, Safety, and Certification Product Traceability Management Service and Consumer Satisfaction Product Information and Application	Product launches / workshops are held irregularly. Routine business visit. Annual contract review and communication. Phone and email communication. Food Safety Office, Ms. Chu sandy.chu@namchow.com.tw	The Baking Product Development Department conducted 26 in-store product proposals and new product training sessions for customers. Customer factory visits (internal/external) and training & audits for oil and fat product development totaled 51. New product development projects totaled 12. Auditors in mainland China conduct regular visits to major clients across various regions. In 2024, they visited a total of 20 clients to gather feedback and suggestions, conduct anti-fraud research and publicity, and foster cooperative relationships. Establish a "Customer Complaint Handling Procedure" to meet customer needs, build customer confidence, and achieve continuous improvement. In 2024, four baking workshops were held in Taiwan, with a total of 252 participants. Four imported butter application workshops were also held, with a total of 118 participants. Maintain regular weekly contact with distributors via phone and email, schedule monthly visits to distributors, and respond promptly to distributor concerns.
Government agencies and public associations	Regulatory compliance Food Quality, Safety, and Certification Product Information and Application Corporate governance	Participate in or hold seminars irregularly. In accordance with official documents issued by government agencies. Comply with regulations and legal announcements issued by government agencies. Legal Department - Ms. Tu joann.chen@namchow.com.tw	Participates in seminars organized by local governments or public associations on an irregular basis. The Food Safety Office and food technicians regularly compile the latest regulations and announcements from the TFDA and health bureaus to ensure continuous compliance with legal requirements. Following the Ministry of Health and Welfare's Food Traceability System, upload product data regularly to ensure information transparency and connect upstream and downstream. Simultaneously, implement a finished product QR Code labeling management system to grasp the real-time flow of finished products, enabling rapid recalls to block risk circulation and strengthen management. Tianjin Factory irregularly participated in 10 seminars and was involved with 43 official documents, regulations, and legal announcements from government agencies. The Guangzhou factory participated in 5 quarterly food safety lectures and food safety director training sessions held by the District Market Supervision Administration. Additionally, it cooperated with the Market Supervision Administration on 7 self-inspection/supervisory inspection tasks and 9 product supervision and sampling checks as requested by official documents.
Media / Online Communities	Food Quality, Safety, and Certification Marketing communication Product innovation Greenhouse gas emissions	Occasional new product launches. Conducting media interviews on an irregular basis. Hold press conferences on an irregular basis. News releases are published externally on an irregular basis. Public Relations Office CSR@namchow.com.tw	Each regional business unit actively communicates with stakeholders through various activities such as Facebook fan pages, regular exhibitions, seminars, and promotional events. Promote the company's and products' image through live streaming, short videos, and other formats, while simultaneously updating company and product news on platforms such as WeChat Official Accounts, Mini Programs, and WeChat Channels to strengthen customer interaction with the company. Actively participate in exhibitions in mainland China, such as bakery expos and the China International Import Expo (CIIE). Collaborate with influential industry media, sponsor industry competitions, and explore cross-category and cross-field collaborations. Nang Kwang Group, through its official public account, published 30 posts in 2024, covering important information such as the unveiling of Nang Kwang Food (Bangkok) Co., Ltd. and its participation in the China International Import Expo for seven consecutive years.
Supplier	Food Quality, Safety, and Certification Supply chain management Product Traceability Management	Annual contract review and communication. Annual audit and traceability investigation. Regular meeting. Phone and email communication. Purchasing Ms. Lu procurement@namchow.com.tw	Conduct irregular meetings or video conferences with suppliers to confirm delivery quality, product specifications, etc., to ensure that supply sources meet food safety requirements. The mainland region regularly reviews contract validity and communicates with suppliers via phone or email to maintain supply chain stability, ensuring the validity of 250 contracts. On-site audits were conducted for 57 suppliers according to the factory audit plan to ensure the safety and traceability of food sources. Audit colleagues in the mainland region, following the company's procurement management regulations, participated in 487 supplier selection and negotiation meetings. The main objectives were to ensure that suppliers' qualifications met company standards, that the selection process was compliant and adhered to the principles of fairness, impartiality, and transparency, and to communicate the company's values of integrity and clean governance to suppliers during meetings or in tender documents. Shanghai Paulaner Restaurant signs "Supplier Code of Conduct Commitment Letter" with 40 suppliers. Confirmation of seasonal ingredients/special ingredients supply each season.
Community and Others (NGOs, Academic Institutions)	Regulatory compliance Food Quality, Safety, and Certification Greenhouse gas emissions Waste management Water Resource Management	Discussions and coordination meetings are held irregularly at the industrial zone service center. Establish communication channels and a complaint mailbox. Participate in or hold seminars irregularly. Attend or hold meetings irregularly. Media reports Host a special cultural event Miss Zhuang CSR@namchow.com.tw	Taiwan continues to sponsor and participate in community outreach activities. The company's operations in mainland China continue to participate and invest in various poverty alleviation projects. Paulaner Brauhaus Shanghai held its 2024 Christmas Charity Market, attracting a total of 21,034 visitors.

Nien-Shien Development Co., Ltd. has made every effort to provide accurate and reliable information on this website. The company shall not be liable for any damages or losses arising from any inaccuracies or omissions in the information.

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