Stakeholders

Concerned issues

Communication channel
and frequency

Actions and ways
of response

Shareholders / investors

＊ Corporate Governance
＊ Business performance
＊ Risk control
＊ Anti-corruption

＊

Regular shareholder meetings

＊

Regularly announce annual report, financial statement and monthly revenue report

＊

Announcing significant information (ad hoc)

＊

Accepting Press Interview (ad hoc)

Finance Department Ms. Chu

＊

A group internal management meeting is held every month, and the consolidated revenue was NT$22.68 billion, growing 10.7% year-on-year.

＊

Held the Shareholders Meeting as required by law; held two institutional investor conferences; communicated with institution investors nearly 10 times.

＊

The results of the 9th corporate governance assessment placed the company in the range of 21%-35% of all companies.

＊

88 pieces of significant information have been released on the Market Observation Post System (MOPS) and financial information is regularly disclosed on the company’s website.

Employees

＊

Occupational Health and Safety

＊

Anti-corruption

＊

Labor / management relations

＊

Training & Education

＊

Regular and ad-hoc labor-management meetings

＊

Ad hoc publication of internal reports and establishment of grievance hotlines and mailboxes

＊

Ongoing education and training

HR Ms. Xu

＊

Each factory holds regular or ad hoc labor and management meetings 2-4 times a year.

＊

Welfare Committee meetings are held on a quarterly basis or as needed, as well as employee health seminars and health examinations.

＊

The Company organizes occupational safety meetings as needed, fire drills and general safety/health education and training are conducted, and promotion on the prevention of sexual harassment in the workplace is further carried out.

＊

The total annual education and training hours reached 64,462 hours (including categories such as ethical business practices, regulatory compliance, food safety, occupational health and safety, and management and business.)

Consumers

＊

Food quality, safety and certification

＊

Product innovation

＊

Product information and application

＊

Service and consumer satisfaction

＊

Placement of 0800 customer service hotline

＊

Public announcement and interaction over the Company’s website

＊

Media coverage

＊

Marketing campaigns

Consumer Line

0800-211-060

＊

Press conferences and advertising.

＊

Exhibitions and various marketing events, and release product information through the WeChat public account from time to time.

＊

Official website, 0800 customer service hotline, fan pages and diverse communication channels.

＊

The Facebook fan page of Namchow (Thailand) had a total of 152,596 followers.

＊

BLN Restaurants & Caterings obtains 12,568 WeChat fans, 10,513 Paulaner members and 6,334 Sina Weibo followers.

＊

Raw materials and products from Guangzhou Factory and Tianjin factory have been tested a total of 628 times or more.

＊

No product was recalled in any area, but conducted two mock recall simulations.

＊

Collaborated with the 0800 customer service center to engage with consumers, understand their needs, and make continuous improvements.

Corporate customers / Distributors

＊

Food quality, safety and certification

＊

Product traceability

＊

Service and consumer satisfaction

＊

Product information and application

＊

Irregularly hold product launches / seminars

＊

Regular business visits

＊

Annual contract review and communication

＊

Telephone and email communication

Food Safety Office Ms. Chu

＊

In Taiwan, there were a total of 74 customer inspections (internal/external) and educational training sessions, 88 customer sample requests, and seven new product development projects.

＊

Auditors in mainland China regularly visit major customers in each region. In 2023, a total of 45 customers were visited to listen to customer feedback and suggestions, conduct anti-fraud surveys and advocacy, and promote bilateral cooperation.

＊

Established the “Procedures of handling customers complaint” to fulfill the need of our customer, build up their faith and continuously improving.

＊

In Taiwan, three baking seminars were held in 2023 with a total of 177 participants; three seminars for imported cream application were held with a total of 205 participants.

＊

Regularly contact distributors by phone and email every week, and schedule monthly visits to distributors. Respond promptly to issues of concern to distributors.

Government agencies and associations

＊

Laws and Regulation Compliance

＊

Food quality, safety and certification

＊

Product information and application

＊

Corporate Governance

＊

Participation or hosting of forums

＊

Issued official statements in line with government announcements

＊

Issued official statements in line with regulatory announcements

Legal Ms. Tu

＊

Irregularly participate in government or public association￾related seminars and workshops in various regions.

＊

The Food Safety Office and the Food Technician irregularly organized the regulations and announcements from the TFDA and the Department of Health to ensure the products complied with the requirements from the laws and regulations.

＊

Abide by the Food Tracing System by the Ministry of Health and Welfare, upload the product information regularly for transparency and connect the upstream and downstream. Product QR Code label management system was also introduced to track product distribution, strengthen management, and enable the rapid recall of problem goods.

＊

In 2023, the Food Safety Office in the Taiwan region participated in six governmental or industry association communication events (with nine participants).

＊

Shanghai Factory and Qiaohao Factory participated in a total of nine seminars.

＊

Tianjin Factory participated in 2 seminars and received 25 government documents, letters, and regulatory announcements.

＊

Guangzhou Factory participated three times in the quarterly Food Safety Seminar and Food Safety Supervisor Training organized by the State Administration for Market Regulation and conducted 10 self-inspection/audits and 11 product inspections as required by official statements.

Media / Social Network

＊

Food quality, safety and certification

＊

Marketing communication

＊

Product innovation

＊

Greenhouse gas emissions

＊ Product launches (ad hoc)
＊ Media coverage (ad hoc)
＊ Press conferences (ad hoc)
＊ Press releases (ad hoc)

PR

＊

Regional business divisions actively engage with stakeholders through FB fan pages, regular trade shows, seminars, and promotional events.

＊

Utilized live streaming, short videos, and other formats to promote the company and product image. Concurrently, updated company and product developments through platforms such as WeChat public accounts, mini-programs, and video channels, strengthening interaction between customers and the company.

＊

Actively participated in baking exhibitions and events like the China International Import Expo, collaborated with influential media within the industry, sponsored industry competitions, and explored cross-category, cross￾discipline partnerships in China.

Suppliers

＊

Food quality, safety and certification

＊

Supply chain management

＊

Product traceability

＊ Annual contract review and communication
＊ Annual audit and source inspection
＊ Routine meetings
＊ Telephone and email communication

Purchasing Mr. Lin

＊

Irregularly hold meetings or video conferences with suppliers to confirm delivery quality and product specifications, ensuring that the sources of supply comply with food safety requirements.

＊

In Mainland China, by following the factory audit plans and keeping in touch with suppliers via mail, a total of 124 on-site audits at our suppliers’ facilities was conducted to ensure the safety and traceability of food ingredients in 2023.

＊

Auditing colleagues in China participated in 430 supplier selection and negotiation meetings following the company’s procurement management procedures. This was primarily done to ensure that supplier qualifications met the company’s standards, and the supplier selection process was compliant and adhered to principles of fairness, transparency, and integrity. The company also conveyed its commitment to ethical and transparent business practices during the meetings and in tender documents.

＊

BLN Restaurants & Caterings signed a “Primary Supplier Code of Conduct Commitment” with 40 suppliers.

＊

Confirm the supply of the seasonal ingredients in every season and special ingredients.

Community and others
(NGOs, academia)

＊

Laws and Regulation Compliance

＊

Food quality, safety and certification

＊

Greenhouse gas emissions

＊

Waste management

＊

Water Resource Management

＊

Organize discussion and coordination meetings at Service Center of the industrial zone

＊

Implementation of service number and grievance mailbox

＊

Participation or hosting of forums

＊

Participation or hosting of conferences

＊

Media coverage

＊

Hosting of special cultural activities

Ms. Chuang

＊

In Taiwan, continued to sponsor and participate in community activities promoting neighborly bonds and goodwill.

＊

Our businesses in China continue to take part in poverty alleviation projects.

＊

The 2023 Christmas market organized by BLN Restaurants & Caterings was attended by 15,197 people.

＊

Our businesses in Thailand hold the activities of planting trees and cleaning of forest road continuously.