{"id":2707,"date":"2026-04-16T14:32:25","date_gmt":"2026-04-16T14:32:25","guid":{"rendered":"https:\/\/devnamchow.wpdu.me\/?page_id=2707"},"modified":"2026-09-29T14:49:56","modified_gmt":"2026-09-29T06:49:56","slug":"stakeholder-communication-summary","status":"publish","type":"page","link":"https:\/\/www.namchow.com.tw\/en\/esg\/stakeholder-communication-summary\/","title":{"rendered":"Stakeholder Communication Overview"},"content":{"rendered":"
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Stakeholder Communication Summary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Stakeholder Communication Summary<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The major stakeholders of Namchow Group include employees, shareholders\/investors, consumers, government agencies and industry associations, corporate customers\/distributors, suppliers, media\/online communities, local communities, and other stakeholders such as NGOs and academic institutions.\nNamchow Group maintains long-term and positive relationships with its stakeholders through diverse communication channels. The Group upholds the principles of mutual respect and safeguarding the legitimate rights and interests of all stakeholders as the foundation of mutual trust for sustainable corporate development.The stakeholder engagement and communication activities for 2025 will be reported to the Board of Directors in the fourth quarter of 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tStakeholders\u2019 status, issues of concern, communication channels, and \nresponse method in 2025<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n \n \n \n \n \n \n \n \n \n \n
Stakeholder<\/th>\n Focus topics<\/th>\n Communication channels and frequency<\/th>\n Response methods and actions<\/th>\n <\/tr>\n <\/thead>\n
Shareholder \/ Investor<\/td>\n
  • Corporate governance<\/li>
  • Business Performance<\/li>
  • Risk Management<\/li>
  • Anti-corruption<\/li><\/ul><\/td>\n
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  • Regular shareholder meetings<\/li>
  • Regular publication of annual report, financial statement and \nmonthly revenue report<\/li>
  • Announce significant information (ad hoc)<\/li>
  • Take part in interviews (ad hoc)<\/li><\/ul>
    \n Investor Relations<\/span>\n \n IR@namchow.com.tw <\/a>\n <\/div>\n <\/td>\n
  • A group internal management meeting is held every month, with a consolidated revenue of \nNTD23.166 billion.<\/li>
  • Held the Shareholders Meeting as required by law; held one institutional investor conferences; \ncommunicated with institution investors nearly 10 times.<\/li>
  • Placed in the 36% to 50% percentile in the 11th Corporate Governance Evaluation<\/li>
  • 64 pieces of significant information released on the Market Observation Post System (MOPS). \nFinancial information is also regularly disclosed on the corporate website.<\/li><\/ul><\/td>\n <\/tr>\n
Employee<\/td>\n
  • Occupational Health and Safety<\/li>
  • Anti-corruption<\/li>
  • Labor\/Management relations<\/li>
  • Training and education<\/li><\/ul><\/td>\n
\n
  • Regular and ad-hoc labor-management meetings<\/li>
  • Ad hoc publication of internal reports and establishment of grievance hotlines and mailboxes<\/li>
  • Ongoing education and training (ad hoc)<\/li><\/ul>
    \n HR Ms. Xu <\/span>\n \n HR0800@namchow.com.tw <\/a>\n <\/div>\n <\/td>\n
  • Each factory holds regular or ad hoc labor\/management meetings 2 \u2013 4 times a year<\/li>
  • Corman internal business training and targeted in-depth customer service was carried out from May \n13 to 16, 2025, technicians from the Belgian original equipment manufacturer (OEM) were invited \nto Taiwan to complete professional training for 48 sales colleagues. This initiative strengthened \nproduct knowledge and technical service capabilities while enhancing overall customer service \nquality.<\/li>
  • Welfare Committee meetings are held on a quarterly or ad hoc basis. Employee health seminars \nand health examinations were also organized.<\/li>
  • The Company convenes ad hoc occupational safety meetings, fire drills and general safety\/health \neducation and training. We also run awareness campaigns on prevention of sexual harassment in \nthe workplace.<\/li>
  • The total annual education and training hours reached 86,100 hours (including categories such as \nethical business practices, regulatory compliance, food safety, occupational health and safety, and \nmanagement and business.)<\/li><\/ul><\/td>\n <\/tr>\n
Consumer<\/td>\n
  • Food Quality, Safety, and Certification<\/li>
  • Product innovation<\/li>
  • Product Information and Application<\/li>
  • Service and Consumer Satisfaction<\/li><\/ul><\/td>\n
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  • Set up a 0800 customer service hotline.<\/li>
  • Public announcement and interaction on the corporate website<\/li>
  • Media coverage.<\/li>
  • Marketing campaigns.<\/li><\/ul>
    \n Consumer hotline <\/span>\n \n 0800-211-060 <\/a>\n <\/div>\n <\/td>\n
  • Press conferences and advertising.<\/li>
  • Exhibitions and marketing events; product release information is also published through the \nWeChat public account from time to time.<\/li>
  • Official website, 0800 customer service hotline, fan pages and diverse communication channels<\/li>
  • BLN Restaurants & Caterings reached 15,956 followers on Wechat, while Sina Weibo now has \n6,313 fans.<\/li>
  • There were no product recalls in any region. Each region also held simulated recall drills at least 2 \ntimes.<\/li>
  • Engaged with consumers in collaboration with the 0800 customer service center to understand \ntheir needs, and make continuous improvements.<\/li><\/ul><\/td>\n <\/tr>\n
Corporate Customer \/ Distributors<\/td>\n
  • Food Quality, Safety, and Certification<\/li>
  • Product Traceability Management<\/li>
  • Service and Consumer Satisfaction<\/li>
  • Product Information and Application<\/li><\/ul><\/td>\n
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  • At the 2025 Taipei International Bakery Show (3\/14\u201317), the company showcased its products \nunder five main brand pillars, featuring 64 product applications and tasting experiences, alongside \n16 master classes to deepen customers' understanding of the flavors and applications of oil and fat \nproducts. The exhibition welcomed a total of 4,934 visitors and facilitated in-depth discussions with \n134 customers, strengthening cooperation opportunities and market expansion outcomes.<\/li>
  • The \u201cCustomer Complaint Handling Procedure\u201d was established to fulfill customer needs, build \ncustomer confidence, and engage in continuous improvement.<\/li>
  • Regular contact was maintained with distributors by phone and email every week. Monthly visits to \ndistributors were also scheduled. Issues raised by distributors were dealt with promptly.<\/li><\/ul><\/td>\n <\/tr>\n
Government agencies and public associations<\/td>\n
  • Compliance<\/li>
  • Food Quality, Safety, and Certification<\/li>
  • Product Information and Application<\/li>
  • Corporate governance<\/li><\/ul><\/td>\n
\n
  • Participation or hosting of forums (ad hoc)<\/li>
  • Issued official statements in line with goverment \nannouncements<\/li>
  • Cooperated with laws and regulations promulgated by government agencies<\/li><\/ul>
    \n Mr. Zeng, Legal Counsel<\/span>\n \n jeff.tseng@namchow.com.tw <\/a>\n <\/div>\n <\/td>\n
  • Participation in seminars hosted by local governments or industry associations (ad hoc).<\/li>
  • The latest regulations and announcements from the TFDA and the Department of Health are \ncompiled by the Food Safety Office and food technicians on an ad hoc basis to ensure product \ncompliance.<\/li>
  • Product information is regularly uploaded to the TFDA food traceability system to ensure \ntransparency and build an integrated supply chain. Product QR Code label management system \nwas also introduced to track product distribution, strengthen management, and enable the rapid \nrecall of problem goods.<\/li><\/ul><\/td>\n <\/tr>\n
Media \/ Social Network<\/td>\n
  • Food Quality, Safety, and Certification<\/li>
  • Marketing communication<\/li>
  • Product innovation<\/li>
  • Greenhouse gas emissions<\/li><\/ul><\/td>\n
\n
  • Product launches (ad hoc)<\/li>
  • Media coverage (ad hoc)<\/li>
  • Press conferences (ad hoc)<\/li>
  • Press releases (ad hoc)<\/li><\/ul>
    \n Public Relations Office<\/span>\n <\/div>\n <\/td>\n
  • Regional business divisions actively engage with stakeholders through FB fan pages, regular \ntrade shows, seminars, and promotional events.<\/li>
  • Live streaming, short videos, and other formats were employed to promote the company and \nproduct image. Company and product developments are also updated through platforms such as \nWeChat public accounts, Mini Programs, and video channels to strengthen company engagement \nwith customers.<\/li>
  • The official Facebook fan page of Namchow Oil and Fat has accumulated 1,149 followers, while \nthe official IG account has 450 followers and 41 posts.<\/li><\/ul><\/td>\n <\/tr>\n
Suppliers<\/td>\n
  • Food Quality, Safety, and Certification<\/li>
  • Supply Chain Management<\/li>
  • Product Traceability Management<\/li><\/ul><\/td>\n
\n
  • Meetings or video conferences were conducted on an ad hoc basis with suppliers to confirm \ndelivery quality, product specifications, etc., to ensure that sources complied with food safety \nrequirements.<\/li>
  • To maintain the stability of the supply chain in China, we regularly review contract expiration \ndates. Suppliers were contacted by phone or email to ensure the validity of 312 contracts. \nThe Company conducted on-site inspections at 124 suppliers in accordance with the factory \ninspection plan to ensure the safety of food sources.<\/li>
  • BLN Restaurants & Caterings signed a \u201cPrimary Supplier Code of Conduct Commitment\u201d with 40 \nsuppliers.<\/li>
  • Confirm the supply of seasonal ingredients or special ingredients on a quarterly basis.<\/li><\/ul><\/td>\n <\/tr>\n
Community \nand others \n(NGO, \nacademic \nunits)<\/td>\n
  • Compliance<\/li>
  • Food Quality, Safety, and Certification<\/li>
  • Greenhouse gas emissions<\/li>
  • Waste management<\/li>
  • Water Resource Management<\/li><\/ul><\/td>\n
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  • Discussions and liaison meetings were held at the \nindustrial park service center (ad hoc)<\/li>
  • Established communication hotline and grievance \nmailbox.<\/li>
  • Participation or hosting of forums (ad hoc)<\/li>
  • Participation or hosting of meetings (ad hoc)<\/li>
  • Media coverage<\/li>
  • Hosting of special cultural activities<\/li><\/ul>
    \n Miss Zhuang<\/span>\n \n CSR@namchow.com.tw <\/a>\n <\/div>\n <\/td>\n
  • Continued to sponsor and participate in community engagement activities.<\/li>
  • Businesses in China continued to participate in local poverty alleviation projects.<\/li>
  • The 2025 Christmas market organized by BLN Restaurants & Caterings was attended by \n14,612 people.<\/li>
  • Our businesses Thailand are continuing to host tree-planting and forest trail clean-up events.<\/li><\/ul><\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n\n
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    Nien-Shien Development Co., Ltd. has made every effort to provide accurate and reliable information on this website. The company shall not be liable for any damages or losses arising from any inaccuracies or omissions in the information.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Nien-Shien Development Co., Ltd. has made every effort to provide accurate and reliable information on this website. The company shall not be liable for any damages or losses arising from any inaccuracies or omissions in the information.<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Stakeholder Communication Summary \u5229\u5bb3\u95dc\u4fc2\u4eba\u6e9d\u901a\u4e00\u89bd\u8868 \u5357\u50d1\u96c6\u5718\u4e4b\u5229\u5bb3\u95dc\u4fc2\u4eba […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":301,"menu_order":39,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-2707","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/pages\/2707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/comments?post=2707"}],"version-history":[{"count":9,"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/pages\/2707\/revisions"}],"predecessor-version":[{"id":5968,"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/pages\/2707\/revisions\/5968"}],"up":[{"embeddable":true,"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/pages\/301"}],"wp:attachment":[{"href":"https:\/\/www.namchow.com.tw\/en\/wp-json\/wp\/v2\/media?parent=2707"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}